Terms &
Policies.

MarketReachFlow ("we," "our," or "us"), registered at Zwickauer Damm 150, 12355 Berlin, Germany, is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or engage our performance marketing services.

1.1 Data We Collect

We collect personal identification information (name, email address, phone number, company name) when you submit an inquiry form, engage our outreach services, or correspond with us directly. We also collect non-personal data including browser type, IP address, referring URLs, and site usage analytics through essential cookies.

1.2 Purpose of Data Processing

Your data is processed exclusively for the purpose of: (a) responding to your inquiries and providing requested performance marketing services; (b) executing paid acquisition campaigns, cold email workflows, and ad creative production on your behalf; (c) maintaining communication regarding active engagements; and (d) complying with legal obligations under German and EU law.

1.3 Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Campaign data and analytics records are retained for a maximum of 24 months following the conclusion of the relevant engagement.

1.4 Your Rights

Under the GDPR, you have the right to access, rectify, erase, restrict processing, and port your personal data. You may also object to processing and lodge a complaint with the Berlin Commissioner for Data Protection (BlnBDI). To exercise these rights, contact us at [email protected].

These Terms of Service ("Terms") govern all engagements between MarketReachFlow, registered at Zwickauer Damm 150, 12355 Berlin, Germany, and any client ("Client") who engages our performance marketing and outreach services. By engaging our services, the Client agrees to be bound by these Terms.

2.1 Scope of Services

MarketReachFlow provides performance marketing services including, but not limited to: paid social acquisition campaigns, multi-touch cold email workflows, performance ad creative production, Google Ads management, LinkedIn B2B outreach, retargeting and funnel optimization, landing page design, A/B testing, analytics setup, and full-funnel growth strategy. The specific scope, deliverables, and timeline for each engagement will be defined in a separate Statement of Work or Service Agreement.

2.2 Payment Terms

All fees are quoted in Euros (EUR) and are exclusive of applicable VAT. Payment is due within 14 days of invoice date unless otherwise agreed in writing. Late payments accrue interest at 9% per annum in accordance with German civil code (BGB §288). Campaign management fees are billed monthly in advance; performance fees, if applicable, are billed based on agreed KPIs.

2.3 Intellectual Property

All ad creative, copy, campaign architectures, and strategic frameworks developed by MarketReachFlow remain the intellectual property of MarketReachFlow until full payment is received. Upon payment, the Client receives a non-exclusive, perpetual license to use deliverables for the purposes defined in the Service Agreement. MarketReachFlow retains the right to display anonymized case studies and performance metrics.

2.4 Limitation of Liability

MarketReachFlow's total liability under any engagement shall not exceed the total fees paid by the Client in the 12 months preceding the claim. MarketReachFlow shall not be liable for indirect, incidental, or consequential damages, including loss of revenue, profit, or data. Performance outcomes in paid advertising are subject to platform algorithms, market conditions, and third-party factors beyond our direct control.

This Cookie Policy explains how MarketReachFlow, registered at Zwickauer Damm 150, 12355 Berlin, Germany, uses cookies and similar tracking technologies when you visit our website. We are committed to transparency regarding our use of cookies and providing you with meaningful choices.

3.1 Essential Cookies

Our website uses essential cookies that are strictly necessary for the site to function. These include session cookies for navigation, security tokens for form submissions, and localStorage persistence for your cookie consent preferences. These cookies do not require consent under the ePrivacy Directive (2002/58/EC) as they are indispensable to the service requested by you.

3.2 Analytics Cookies

We may use privacy-respecting analytics tools to understand aggregate site usage patterns. These tools collect anonymized data including page views, session duration, and referral sources. No personally identifiable information is collected through analytics cookies. All analytics data is processed within the European Economic Area.

3.3 Managing Cookies

You may manage your cookie preferences at any time through your browser settings. Disabling essential cookies may impair site functionality. You may clear stored cookies at any time through your browser's privacy settings. Your consent preferences are stored locally and are not transmitted to third parties.

MarketReachFlow, registered at Zwickauer Damm 150, 12355 Berlin, Germany, maintains a transparent refund policy for all performance marketing services. This policy applies to all service engagements and is governed by applicable German consumer protection law (BGB §§ 355–356) and EU consumer rights directives.

4.1 Right of Withdrawal

Consumers have the right to withdraw from a distance selling contract within 14 days of execution without providing reasons, in accordance with EU Directive 2011/83/EU. To exercise the right of withdrawal, the Client must inform MarketReachFlow of the decision to withdraw by means of a clear written statement sent to [email protected]. Withdrawal is not applicable to services that have already been fully performed with the Client's prior express consent.

4.2 Service-Based Refunds

For project-based engagements (landing pages, ad creative packages, analytics setup), refunds are evaluated based on project milestones completed. If work has not commenced, a full refund minus a 5% administrative fee will be issued within 14 business days. If work is partially complete, a pro-rata refund will be calculated based on deliverables completed versus total scope.

4.3 Campaign Management Fees

Monthly campaign management fees are non-refundable for periods in which services were actively rendered. If MarketReachFlow fails to deliver contracted services for a full billing month due to reasons attributable solely to MarketReachFlow, the Client is entitled to a full refund of that month's management fee. Ad spend paid directly to platforms (Meta, Google, LinkedIn) is governed by those platforms' respective refund policies.

4.4 Refund Process

All refund requests must be submitted in writing to [email protected] within 30 days of the invoiced service date. Refunds are processed to the original payment method within 14 business days of approval. MarketReachFlow reserves the right to deduct reasonable administrative costs from refund amounts.